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It is personality and knowledge.  It was very helpful to involve a third party who could put some structure to it was important otherwise we would have stumbled through it ourselves. Therese came across at the start a nice personality.  With her experience in the area, everything fell into place… and the follow up where she runs her eye over everything to make sure we are tracking ok is really good. Therese has a good personality, easy to talk to, she worked her way through everything, we were able to work easily with her. it took a load off our shoulders.  An extra person to talk to with the knowledge in aged care and the ease of working with her. Especially as we were busy dealing with two parents in hospital. We were running at full pace.

October 18, 2016