Accessibility.
Everyone Deserves to feel Welcome, Heard & Supported.
At Trusted Aged Care Services, we believe accessibility is about more than making a website easy to use. It is about making information, communication and our services as accessible and comfortable as possible for every person and family we work with.
We understand that everyone has different needs. Whether you have mobility, hearing, vision, communication or other accessibility requirements, please let us know. We will work with you to find an approach that works for you.
Accessibility in the Way We Work.
Tell us what you need.
We don’t expect everyone to interact with us in the same way. When arranging an appointment, you’re welcome to let us know about any requirements that may make your experience easier. This may include:
Mobility Requirements
Such as wheelchair access, assistance with entering the office or needing additional space to move comfortably.
Hearing Requirements
Such as preferring email or written communication, captions, an interpreter or another communication method.
Vision Requirements
Such as needing information in an alternative format, larger text or additional assistance.
Communication Preferences
You may simply have a preferred way of communicating with us. We’re happy to discuss what works best for you.
Other Support Needs
If there is something else that would make your experience more comfortable or accessible, please tell us.
Visiting Our Office.
Accessibility doesn’t stop at the front door.
Our office is located at:
Prefer to meet somewhere else?
We understand that our office may not be the most suitable location for everyone.
Where practical, we can discuss an alternative meeting location, such as a suitable local café in Mudgeeraba, or another accessible location that better meets your needs.
Need information in another format?
We’re happy to help.
If you are unable to access a document, webpage or other information, please contact us and let us know what format or assistance you require.
Where possible, we will work with you to provide a suitable alternative.
