What We Do.

Accredited Aged Care Professionals Assisting Families to Navigate the Maze of Aged Care with Compassion.

We help remove the tension involved in making informed decisions about your aged care choices. Accessing care for older Australians can be tricky with baffling jargon and a lot of paperwork. We make it easy for you to understand your options; whether that’s staying at home longer with assistance or transitioning into to a residential aged care facility. Our aim is to ‘hold your hand’ through this journey and take the stress of your shoulders.

A woman holding an older woman’s hands and smiling

How We Help.

We Want to Ensure That Elderly Australians Are Taken Care of in a Dignified Manner and That Their Families Are Comfortable with the Choices Made.

Remain at Home Longer

We assist you in remaining independent, safe and cared for at home as long as possible.

Find the Right Accommodation

If you need to sell your home, downsize or move into an assisted living facility or retirement village, we help with the process from start to finish.

Help When You Need it

Sometimes a crisis occurs, you’ve had a fall, have been in hospital or are unable to return home, our team can help you work out the best course of action.

Make Aged Care Understandable

The jargon involved in sorting through the aged care maze can be hard to get through, turn to TACS to help with breaking it all down.

What does the process look like?

Start with a conversation

We begin by understanding your situation, concerns and priorities.

Understand your options

We explain the care, accommodation and financial considerations relevant to your circumstances.

Develop a strategy

Where appropriate, we develop recommendations and a clear plan for moving forward.

Put the plan into action

We can help coordinate the practical steps involved and work with relevant providers and professionals.

Support you through the transition

You don’t have to navigate everything alone. We’re here to help you work through the next stage.

Schedule of Fees and Services.

Complimentary Introductory Call

A brief 15-minute telephone call to discuss what assistance you may need and whether Trusted Aged Care Services is the right fit for your circumstances.

No personal financial advice is provided during this call.

Initial Aged Care Consultation

During this consultation, we will discuss your circumstances, answer your questions and explain how the aged care system may apply to you or your family member.

The consultation may include:

Explaining the different aged care fees and accommodation payment options;
Helping you understand RAD, DAP, RAC and DAC arrangements;
Discussing the Assets and Income Assessment process;
Assisting with relevant Services Australia (Centrelink) forms;
Explaining the financial information requested by an aged care provider; and
Identifying any matters that may require personal financial advice or further professional assistance.

This consultation provides factual information and general guidance. It does not include personal financial product recommendations or a Statement of Advice. If personal financial advice is required, we will explain the proposed scope and provide a written fee quote before commencing that work.

Personal Aged Care Financial Advice

Where personal financial advice is required, we can prepare a Statement of Advice addressing the strategies relevant to your circumstances. Depending on the agreed scope, this may include:

Aged care fees and accommodation costs;
Options for paying a RAD, DAP, RAC or DAC;
Whether to retain, rent or sell the family home;
Cash-flow and investment strategies;
Superannuation, pensions and annuities;
Social security entitlements and means testing;
Taxation considerations; and
The longer-term financial impact of different aged care decisions.

The scope and fee will depend on the complexity of the advice required. You will receive a written quote and must agree to the fee before we commence preparing your advice.