While financial concerns are an obvious consequence of COVID-19 lockdowns, they are not the only challenge aged care residents face. One of the most significant effects of the pandemic has been social isolation. Dealing with isolation, particularly due to strict visitor restrictions aimed at protecting vulnerable older adults is vital.
As we’ve all learned, “social distancing” has become one of our best defenses against the virus. However, for aged care residents, this necessary precaution has come at a great cost—limited or no family visits, fewer social interactions, and an increased risk of loneliness, depression, and cognitive decline.
Understanding how to stay connected and provide emotional support—even from a distance—can make all the difference for our loved ones in aged care. The Trusted Aged Care Team have put together a few facts and ideas for staying in touch with our loved ones.
The Harsh Reality of Social Isolation in Aged Care
Many aged care facilities have implemented strict visitor policies to protect residents. In most cases, this means:
✔️ Children under 16 are no longer allowed to visit
✔️ General visitor numbers are restricted, often to just one or two people at a time
✔️ Rules change frequently, making it difficult for families to keep up
For many seniors, daily visits from loved ones are a highlight of their day. With restrictions in place, they may feel disconnected, anxious, or even abandoned—even though these rules exist to keep them safe.
So, what can families do to bridge the gap and stay in touch during these challenging times?
Using Technology to Stay Connected 💻📱
Now, more than ever, technology is a powerful tool for maintaining relationships. While face-to-face visits may not be possible, virtual communication can help bridge the emotional gap.
Ways to Connect Digitally:
✔️ Video Calls – Set up Skype, Zoom, FaceTime, or Facebook Messenger for real-time conversations.
✔️ Daily Check-ins – A quick call every morning or evening can provide comfort.
✔️ Loom or WhatsApp Video Messages – Pre-recorded clips allow family members to share updates, even if seniors aren’t available for a live chat.
✔️ Social Media – Helping residents set up Facebook or Instagram allows them to view family photos and updates.
💡 Tech Tip: If your loved one isn’t tech-savvy, ask a staff member or carer to assist with setting up video calls or messaging apps. A simple tablet or smartphone can be a lifeline for seniors feeling disconnected.
Preserving Memories: Help Dealing with Isolation
If your loved one still has sharp cognitive abilities, now may be a great time to capture their life stories. Many older adults enjoy reminiscing, and their experiences can be treasured for generations.
Ideas for Documenting Family History:
✔️ Record Their Stories – Ask about their childhood, first love, biggest adventures, and life lessons. Use a phone or recorder to preserve these memories.
✔️ Write Memoirs Together – Encourage them to jot down life reflections or dictate them for you to record.
✔️ Create a Family Tree – Use platforms like Ancestry.com or MyHeritage to build a digital record of your family’s history.
✔️ Write Future Messages – Have them record letters or video messages for future events—weddings, milestone birthdays, or family reunions.
💡 Fun Idea: Compile these memories into a keepsake book to share with younger family members.
Alternative Ways to Stay in Touch for Seniors with Dementia
For those living with dementia, technology may not be a viable option. Confusion, frustration, or an inability to use digital devices can make virtual communication challenging. In these cases, handwritten notes or simple, familiar gestures can provide reassurance.
Alternative Ways to Show Love & Support:
✔️ Send Letters & Cards – A personal touch goes a long way, and familiar handwriting can be comforting.
✔️ Mail Family Photos – Printed pictures of loved ones help maintain recognition.
✔️ Record Audio Messages – A familiar voice can bring joy and reassurance.
✔️ Drop Off Care Packages – Small surprises like favorite snacks, books, or scented items can brighten their day.
Even small efforts remind them they are loved and remembered, easing feelings of loneliness.
Financial Concerns? Many Advisors Are Still Available 💼💰
If you or your loved one need financial guidance, the good news is that most financial planners are still operating—just differently.
💡 Need financial advice during lockdown?
✔️ Many advisors offer virtual meetings via Zoom, Skype, or phone calls.
✔️ Questions about aged care fees, pensions, or superannuation? Don’t delay—schedule a remote consultation.
✔️ Need help managing estate planning or power of attorney matters? Many legal and financial professionals now offer e-signature options to complete paperwork digitally.
Even in uncertain times, professional support is still readily available to help navigate aged care finances.
Final Thoughts: Staying Connected Matters
The COVID-19 pandemic has forced unprecedented changes in aged care, but that doesn’t mean our loved ones have to feel forgotten. By embracing technology, storytelling, handwritten communication, and financial planning, we can help bridge the gap and make this difficult time more bearable for aged care residents.
Key Takeaways:
✅ Use technology – Video calls, social media, and digital messaging can keep families close.
✅ Preserve memories – Encourage seniors to share stories and record life lessons.
✅ Explore offline options – Handwritten letters, photos, and care packages provide comfort.
✅ Seek financial advice if needed – Many professionals are still available for virtual consultations.
💙 Even when we can’t be physically close, small efforts to stay connected can make a world of difference for our aging loved ones.